Imprint, privacy and terms

Friederike Anita Himmer
El-Hadaba, Shamalea Arkhar 166
84511 Hurghada, Egypt

WhatsApp +43 650 326 04 92
Hurghada: +20 100 936 69 71
friederike@herztakttrifft.com

Disclosure

Business purpose: coaching and guidance in conversation.
Open: VAT ID, trade licence, authority, Austrian service address

Still missing for publication: the company name as per the trade licence, VAT identification number, the competent trade authority and — if available — the Austrian address. We will insert these details as soon as they are available.

Technical implementation

Design, build and ongoing support of this website: AssistoPlus Agentur, Pummerinplatz 1 / A2, Top 5, 4490 St. Florian, Austria. info@assistoplus.at, +43 800 100 204.

1. Data Controller

The controller responsible for processing personal data is:

Friederike Anita Himmer
Herztakt trifft Körperintelligenz
El-Hadaba, Shamalea Arkhar 166
84511 Hurghada
Arab Republic of Egypt

WhatsApp: +43 650 326 04 92 Phone Hurghada: +20 100 936 69 71
Email: friederike@herztakttrifft.com

2. Applicable Data Protection Law

Personal data is processed taking into account, in particular,

• Egyptian Personal Data Protection Law No. 151 of 2020,
• applicable Egyptian implementing regulations,
• Regulation (EU) 2016/679 – General Data Protection Regulation, where applicable, and
• any other mandatory applicable data protection provisions.

The GDPR may apply in particular where coaching services are intentionally offered to individuals located within the European Union.

3. Personal Data We May Process

Depending on the use of the website and coaching services, we may process:

Contact information

• first and last name,
• email address,
• telephone number,
• WhatsApp contact details,
• country of residence or location where provided.

Contract and appointment information

• requested or booked coaching service,
• appointment date and time,
• appointment-related communication,
• invoicing and payment information,
• correspondence relating to coaching services.

Coaching-related information

During coaching, Clients may voluntarily disclose personal information relating to

• personal circumstances,
• relationships and family,
• professional circumstances,
• personal stress or challenges,
• physical or emotional wellbeing,
• life experiences,
• personal goals and wishes.

Only information required for the relevant coaching service or voluntarily provided by the Client is processed.

4. Special Categories of Personal Data

During coaching, Clients may voluntarily disclose information that is subject to enhanced protection under applicable data protection law.

This may include information relating to physical or mental health, religious or philosophical beliefs, racial or ethnic origin, or sex life.

Such information is processed only where necessary for the coaching requested and where an appropriate legal basis exists.

Where required under Article 9 GDPR, processing will be based on the Client's explicit consent.

Consent may be withdrawn at any time with future effect.

5. Purposes and Legal Bases

Personal data may be processed for

• responding to enquiries,
• arranging appointments,
• taking steps prior to entering into a contract,
• providing coaching services,
• administering contractual relationships,
• processing payments,
• issuing invoices,
• complying with legal obligations,
• establishing, exercising or defending legal claims.

Where the GDPR applies, processing is based on the relevant provisions of Article 6 GDPR and, where special-category data is involved, on an appropriate additional basis under Article 9 GDPR.

6. Contact Form

Information submitted through the website contact form is used to respond to your enquiry.

Please avoid submitting medical reports, diagnoses or other highly sensitive documentation through the standard contact form.

7. Email Communication

When contacting us by email, your email address, message content and any additional information voluntarily provided will be processed.

8. WhatsApp

The website allows users to contact us via WhatsApp.

WhatsApp is provided by companies within the Meta group.

When using WhatsApp, information such as telephone number, profile information, communication information, device information and metadata may be processed.

Use of WhatsApp is voluntary. You may alternatively contact us by email.

We recommend that highly confidential or sensitive coaching information is not sent through WhatsApp unless necessary.

9. Telephone and Video Coaching

Coaching sessions may take place by telephone or video communication.

Depending on the service used, name, email address, IP address, connection data, audio and where applicable video data, as well as technical device information may be processed.

Coaching sessions are not normally recorded.

Recordings are only made with the prior express consent of all persons concerned.

10. Newsletter

Where a newsletter or occasional letter is offered, the email address is processed for this purpose.

Subscription should use a double opt-in procedure.

Where the GDPR applies, processing is based on consent pursuant to Article 6(1)(a) GDPR.

Consent may be withdrawn at any time with future effect.

11. Website Hosting

This website uses services provided by

Vercel Inc., USA

Technical server information may be processed when the website is accessed, including

• IP address,
• date and time,
• requested URL,
• referrer,
• browser type and version,
• operating system,
• technical status information.

This information is processed for secure and reliable operation of the website, troubleshooting and protection against attacks.

Because Vercel is a US company, processing outside the European Economic Area cannot be completely excluded.

12. AssistoPlus

AssistoPlus may provide technical website development, maintenance, hosting coordination and support services.

Where AssistoPlus processes personal data solely on behalf of the Controller, an appropriate data processing agreement should be in place.

13. Fonts

Website fonts are currently hosted locally or delivered together with the website files.

No connection to Google Fonts is established solely for displaying the fonts.

14. Cookies

The website currently uses only cookies or comparable technologies that are technically necessary for operating the website.

If analytics, advertising or tracking technologies are introduced in the future, this Privacy Policy must be updated and prior consent obtained where legally required.

15. Analytics and Tracking

The current website configuration does not use personal data for advertising or marketing tracking unless expressly indicated.

If technologies such as Google Analytics, Meta Pixel, Google Ads, TikTok Pixel or comparable services are introduced in the future, their use in relation to EU users must be configured in accordance with applicable legal requirements.

16. Recipients

Where necessary, personal data may be disclosed to

• hosting and IT providers,
• website support providers,
• email providers,
• newsletter providers,
• video communication providers,
• payment providers,
• accounting or tax professionals,
• courts or public authorities where legally required.

17. International Data Transfers

The Controller is established in Egypt.

For EU Clients, personal data may therefore be processed in Egypt.

Where a transfer from the European Economic Area to a third country within the meaning of Articles 44 et seq. GDPR takes place, the legally required safeguards will be considered.

Depending on the circumstances, these may include European Commission Standard Contractual Clauses or another mechanism permitted under the GDPR.

18. Data Retention

Personal data is retained only for as long as reasonably necessary for the relevant processing purpose or as required by law.

General Enquiries

Data from general enquiries is deleted once the matter has been completed unless continued retention is legally required or justified.

Coaching Notes

Personal coaching notes are limited to what is necessary and are not retained longer than required for the coaching relationship and legitimate legal interests.

Contract and Invoice Data

Invoices, payment documentation and legally required business records are retained for the applicable statutory retention period.

Newsletter

The email address is generally retained until consent is withdrawn or the subscription is cancelled.

19. Automated Decision-Making

We do not normally use solely automated decision-making, including profiling, that produces legal effects or similarly significantly affects an individual within the meaning of Article 22 GDPR.

20. Your Rights

Subject to the applicable legal requirements, individuals may have the right to

• obtain access to their personal data,
• correct inaccurate information,
• request deletion,
• restrict processing,
• obtain data portability,
• object to certain processing,
• withdraw consent,
• lodge a complaint with a competent supervisory authority.

Requests may be sent to:

friederike@herztakttrifft.com

21. Withdrawal of Consent

Consent may be withdrawn at any time with future effect by contacting friederike@herztakttrifft.com.

22. EU Supervisory Authorities

Individuals to whom the GDPR applies may lodge a complaint with a competent data protection supervisory authority.

23. Egyptian Data Protection Authority

For matters governed by Egyptian data protection law, the competent Personal Data Protection Center (PDPC), Arab Republic of Egypt is relevant.

24. EU Representative under Article 27 GDPR

Where Article 27 GDPR requires the appointment of a representative within the European Union and no statutory exemption applies, an EU representative must be appointed.

EU Representative:
[TO BE INSERTED FOLLOWING LEGAL ASSESSMENT AND APPOINTMENT]

25. Data Security

Appropriate technical and organisational measures are used to protect personal data against unauthorised access, loss, alteration, unauthorised disclosure and destruction.

26. Data Breaches

In the event of a personal data breach, the measures required under applicable data protection law will be taken.

27. Changes to this Privacy Policy

This Privacy Policy may be updated where changes are made to the website, services, service providers, technical processes or applicable legal requirements.

1. Service Provider

These Terms and Conditions (“Terms”) apply to all coaching, training, workshop, mentoring and comparable services provided by:

Friederike Anita Himmer
Herztakt trifft Körperintelligenz
El-Hadaba, Shamalea Arkhar 166
84511 Hurghada
Arab Republic of Egypt

WhatsApp: +43 650 326 04 92 Phone Hurghada: +20 100 936 69 71
Email: friederike@herztakttrifft.com

hereinafter referred to as the “Coach” or “Service Provider”.

These Terms apply to consumers and business clients unless expressly agreed otherwise.

2. Scope and Formation of Contract

These Terms apply to services delivered in person, by telephone, video conference or other online communication methods.

A binding agreement is concluded when

• the Client accepts an offer in writing, electronically or through a booking system,
• a booking is confirmed by the Service Provider, or
• an agreed payment or deposit has been made.

Individually negotiated written agreements take precedence over these Terms.

3. Nature of Coaching Services

The Service Provider may support Clients in areas such as personal or professional development, goal setting, decision-making, relationship topics, communication, self-reflection, mindfulness, breathing practices and comparable coaching topics.

The specific scope, duration, content and price are defined in the relevant offer, booking confirmation or individual agreement.

Coaching is a collaborative development process. The Client remains responsible for their own decisions, actions and results.

4. Coaching is Not Medical or Psychotherapeutic Treatment

The services provided do not generally constitute medical, psychiatric or psychotherapeutic treatment.

The Service Provider does not diagnose or treat physical or mental illness unless separately authorised and legally licensed to do so.

Coaching is not a substitute for treatment or advice from a physician, psychologist, psychotherapist or other appropriately licensed health professional.

Clients experiencing physical or psychological health concerns are advised to seek support from an appropriately qualified professional.

5. No Legal, Tax or Financial Advice

Where business, professional or financial matters are discussed, such discussions do not constitute legal, tax, investment or financial advice unless expressly agreed and legally authorised.

The Client remains responsible for all decisions.

6. No Guarantee of Results

The Service Provider undertakes to provide the agreed services professionally.

No particular personal, professional, health-related, financial or business result is guaranteed.

Testimonials, experiences and examples from previous Clients do not constitute a guarantee that another Client will achieve the same result.

7. Client Responsibilities

The Client agrees to

• provide accurate and relevant information,
• attend scheduled appointments,
• complete agreed preparation where reasonably possible,
• treat the Service Provider and, where applicable, other participants respectfully, and
• disclose circumstances that may materially affect the coaching process.

8. Appointments and Late Arrival

Scheduled appointments are binding.

For individual sessions, the Service Provider will generally wait up to 15 minutes.

Late arrival does not extend the scheduled session.

Failure to attend without timely cancellation may result in the session being deemed provided and charged in full.

9. Cancellation and Rescheduling

Appointments may be cancelled or rescheduled free of charge up to 48 hours before the scheduled session.

Cancellation between 48 and 24 hours before the session may incur a charge of 50% of the agreed fee.

Cancellation less than 24 hours before the session or failure to attend may result in the full fee becoming payable.

Mandatory consumer rights remain unaffected.

10. Cancellation by the Service Provider

If the Service Provider is unable to provide a session due to illness, technical failure, force majeure or another material reason, a replacement appointment will normally be offered.

If a replacement is not possible, any amount already paid for the undelivered service will be refunded.

11. Fees and Payment

All fees are disclosed before the agreement is concluded.

Payments may be made by bank transfer, credit or debit card, electronic payment service, mobile wallet, InstaPay or another agreed method.

Invoices and payment confirmations may be provided electronically.

12. Late Payment

If payment becomes overdue, the Service Provider may suspend further services until all outstanding amounts have been paid.

13. Online Coaching and Technical Requirements

Clients participating online are responsible for an adequate internet connection and suitable device.

The Service Provider is not liable for technical problems arising exclusively from the Client’s equipment, connection or third-party services used by the Client.

14. Confidentiality

Information disclosed during coaching is generally treated as confidential.

Disclosure may occur

• with the Client’s consent,
• where necessary to perform the agreement,
• where required by law, court order or competent authority, or
• where legally permitted and necessary to protect essential rights or prevent serious harm.

15. Data Protection

Personal data is processed only where necessary or legally permitted for providing coaching services, contract administration, payment processing, appointment management, customer communication or compliance with legal obligations.

Processing takes into account applicable Egyptian data protection law and, where applicable, the European General Data Protection Regulation.

Further details are contained in the separate Privacy Policy.

16. Recording of Sessions

Audio, video, screen or other recordings are only permitted with the prior express consent of all persons concerned.

17. Intellectual Property

All materials provided by the Service Provider, including exercises, worksheets, concepts, methodologies, text, graphics and digital content, remain the intellectual property of the Service Provider or relevant rights holder to the extent legally protected.

Without prior written consent, such materials may not be copied, published, sold, distributed or used in the Client’s own training activities.

18. Conduct and Exclusion

The Service Provider may exclude a Client from a session or service if the Client harasses, threatens or abuses others, materially disrupts the session, discloses confidential information, records content without permission or seriously breaches these Terms.

19. Liability

The Service Provider shall be liable as required by mandatory law.

To the extent legally permitted, the Service Provider shall not be liable for indirect losses resulting solely from independent personal, professional or financial decisions taken by the Client.

Nothing in these Terms excludes liability where exclusion or limitation is prohibited by mandatory law.

20. Force Majeure

Neither party shall be liable for delay or non-performance caused by circumstances reasonably beyond its control, including natural disasters, war, civil unrest, governmental action, epidemics or failure of essential communication or energy infrastructure.

21. Complaints

Complaints may be submitted to:

friederike@herztakttrifft.com

The Service Provider will seek to resolve complaints reasonably and promptly.

22. Governing Law

To the extent legally permissible, these Terms and the contractual relationship shall be governed by the laws of the Arab Republic of Egypt.

Where a consumer has their habitual residence outside Egypt, mandatory consumer protection rules that cannot lawfully be excluded remain unaffected.

23. Jurisdiction

To the extent legally permissible, disputes shall be subject to the competent courts in Hurghada or another legally competent court in Egypt.

Mandatory consumer jurisdiction rules remain unaffected.

24. Amendments

Amendments generally apply only to future agreements unless expressly agreed otherwise or required by mandatory law.

25. Severability

If any provision is or becomes invalid or unenforceable, the remaining provisions shall remain effective to the extent permitted by applicable law.