Terms and conditions

1. Service Provider

These Terms and Conditions (“Terms”) apply to all coaching, training, workshop, mentoring and comparable services provided by:

Friederike Anita Himmer
Herztakt trifft Körperintelligenz
El-Hadaba, Shamalea Arkhar 166
84511 Hurghada
Arab Republic of Egypt

WhatsApp: +43 650 326 04 92 Phone Hurghada: +20 100 936 69 71
Email: friederike@herztakttrifft.com

hereinafter referred to as the “Coach” or “Service Provider”.

These Terms apply to consumers and business clients unless expressly agreed otherwise.

2. Scope and Formation of Contract

These Terms apply to services delivered in person, by telephone, video conference or other online communication methods.

A binding agreement is concluded when

• the Client accepts an offer in writing, electronically or through a booking system,
• a booking is confirmed by the Service Provider, or
• an agreed payment or deposit has been made.

Individually negotiated written agreements take precedence over these Terms.

3. Nature of Coaching Services

The Service Provider may support Clients in areas such as personal or professional development, goal setting, decision-making, relationship topics, communication, self-reflection, mindfulness, breathing practices and comparable coaching topics.

The specific scope, duration, content and price are defined in the relevant offer, booking confirmation or individual agreement.

Coaching is a collaborative development process. The Client remains responsible for their own decisions, actions and results.

4. Coaching is Not Medical or Psychotherapeutic Treatment

The services provided do not generally constitute medical, psychiatric or psychotherapeutic treatment.

The Service Provider does not diagnose or treat physical or mental illness unless separately authorised and legally licensed to do so.

Coaching is not a substitute for treatment or advice from a physician, psychologist, psychotherapist or other appropriately licensed health professional.

Clients experiencing physical or psychological health concerns are advised to seek support from an appropriately qualified professional.

5. No Legal, Tax or Financial Advice

Where business, professional or financial matters are discussed, such discussions do not constitute legal, tax, investment or financial advice unless expressly agreed and legally authorised.

The Client remains responsible for all decisions.

6. No Guarantee of Results

The Service Provider undertakes to provide the agreed services professionally.

No particular personal, professional, health-related, financial or business result is guaranteed.

Testimonials, experiences and examples from previous Clients do not constitute a guarantee that another Client will achieve the same result.

7. Client Responsibilities

The Client agrees to

• provide accurate and relevant information,
• attend scheduled appointments,
• complete agreed preparation where reasonably possible,
• treat the Service Provider and, where applicable, other participants respectfully, and
• disclose circumstances that may materially affect the coaching process.

8. Appointments and Late Arrival

Scheduled appointments are binding.

For individual sessions, the Service Provider will generally wait up to 15 minutes.

Late arrival does not extend the scheduled session.

Failure to attend without timely cancellation may result in the session being deemed provided and charged in full.

9. Cancellation and Rescheduling

Appointments may be cancelled or rescheduled free of charge up to 48 hours before the scheduled session.

Cancellation between 48 and 24 hours before the session may incur a charge of 50% of the agreed fee.

Cancellation less than 24 hours before the session or failure to attend may result in the full fee becoming payable.

Mandatory consumer rights remain unaffected.

10. Cancellation by the Service Provider

If the Service Provider is unable to provide a session due to illness, technical failure, force majeure or another material reason, a replacement appointment will normally be offered.

If a replacement is not possible, any amount already paid for the undelivered service will be refunded.

11. Fees and Payment

All fees are disclosed before the agreement is concluded.

Payments may be made by bank transfer, credit or debit card, electronic payment service, mobile wallet, InstaPay or another agreed method.

Invoices and payment confirmations may be provided electronically.

12. Late Payment

If payment becomes overdue, the Service Provider may suspend further services until all outstanding amounts have been paid.

13. Online Coaching and Technical Requirements

Clients participating online are responsible for an adequate internet connection and suitable device.

The Service Provider is not liable for technical problems arising exclusively from the Client’s equipment, connection or third-party services used by the Client.

14. Confidentiality

Information disclosed during coaching is generally treated as confidential.

Disclosure may occur

• with the Client’s consent,
• where necessary to perform the agreement,
• where required by law, court order or competent authority, or
• where legally permitted and necessary to protect essential rights or prevent serious harm.

15. Data Protection

Personal data is processed only where necessary or legally permitted for providing coaching services, contract administration, payment processing, appointment management, customer communication or compliance with legal obligations.

Processing takes into account applicable Egyptian data protection law and, where applicable, the European General Data Protection Regulation.

Further details are contained in the separate Privacy Policy.

16. Recording of Sessions

Audio, video, screen or other recordings are only permitted with the prior express consent of all persons concerned.

17. Intellectual Property

All materials provided by the Service Provider, including exercises, worksheets, concepts, methodologies, text, graphics and digital content, remain the intellectual property of the Service Provider or relevant rights holder to the extent legally protected.

Without prior written consent, such materials may not be copied, published, sold, distributed or used in the Client’s own training activities.

18. Conduct and Exclusion

The Service Provider may exclude a Client from a session or service if the Client harasses, threatens or abuses others, materially disrupts the session, discloses confidential information, records content without permission or seriously breaches these Terms.

19. Liability

The Service Provider shall be liable as required by mandatory law.

To the extent legally permitted, the Service Provider shall not be liable for indirect losses resulting solely from independent personal, professional or financial decisions taken by the Client.

Nothing in these Terms excludes liability where exclusion or limitation is prohibited by mandatory law.

20. Force Majeure

Neither party shall be liable for delay or non-performance caused by circumstances reasonably beyond its control, including natural disasters, war, civil unrest, governmental action, epidemics or failure of essential communication or energy infrastructure.

21. Complaints

Complaints may be submitted to:

friederike@herztakttrifft.com

The Service Provider will seek to resolve complaints reasonably and promptly.

22. Governing Law

To the extent legally permissible, these Terms and the contractual relationship shall be governed by the laws of the Arab Republic of Egypt.

Where a consumer has their habitual residence outside Egypt, mandatory consumer protection rules that cannot lawfully be excluded remain unaffected.

23. Jurisdiction

To the extent legally permissible, disputes shall be subject to the competent courts in Hurghada or another legally competent court in Egypt.

Mandatory consumer jurisdiction rules remain unaffected.

24. Amendments

Amendments generally apply only to future agreements unless expressly agreed otherwise or required by mandatory law.

25. Severability

If any provision is or becomes invalid or unenforceable, the remaining provisions shall remain effective to the extent permitted by applicable law.